Loss prevention officers save the retail industry millions of pounds a year. The cost of a manned guarding solution may well balance out against increased insurance premiums and loss of stock. In addition, a customer service trained security officer can act as a visual deterrent for undesirables. Creating a friendly and welcoming experience for your customers. By ensuring your customers feel safe, valued and welcomed it may increase the likelihood of repeat business and gain you a lifelong customer. All of our officers are encouraged to learn the local area in order to provide added value by way of assisting the client’s visitors with answers to frequently asked questions.
We offer all of our clients the option to provide officers with additional customer service training as part of the tender process.